Privacy Policy

Last Updated: February 24th, 2025.

Pacific Pro Carpet Cleaning respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and disclose your information when you use our services and website pacificprocleaning.com.

1. Information We Collect
We collect and process the following types of personal information:

Name, email address, phone number, and mailing address.
Billing and payment details when necessary for services.
Usage data, including your interactions with our website.
Communication preferences, including SMS opt-in status.

2. How We Use Your Information
We use your information for the following purposes:

- To provide and manage our cleaning services.
- To communicate with you regarding appointments, service updates, and offers.
- To improve our website and services based on user interactions.
- To comply with legal obligations and protect against fraudulent activities.

3. Sharing of Your Information
We do not sell or share your personal data with third parties for marketing purposes. However, we may share your data with:

- Service providers who help us deliver our services, such as payment processors and scheduling platforms.
- Legal authorities if required by law, in response to legal requests or to protect our rights.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your personal data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

4. SMS Marketing & Communications
By providing your phone number and opting into SMS communications, you consent to receive service-related and marketing text messages from Pacific Pro Carpet Cleaning.

- Opt-In Requirement: You must actively consent to receive messages.
- Opt-Out Option: You can opt out anytime by replying STOP to any text message.
- Message Frequency: Message frequency varies. Standard messaging and data rates may apply.

5. Cookies & Tracking Technologies
Our website may use cookies to enhance your experience, track usage patterns, and improve our services. You can manage your cookie preferences in your browser settings.

6. Data Security & Retention
We implement appropriate security measures to protect your data. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy.

7. Your Privacy Rights
You have the right to:

- Access, update, or delete your personal information.
- Withdraw consent for marketing communications.
- Request details about how your data is processed.

For any privacy-related requests, please contact us at:
📧 Email: contact@pacificprocleaning.com
📞 Phone: (858) 625-1576

8. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page with the updated date.